Shipping & Delivery Policy

1. Service Regions & Geographic Coverage

• Primary Service Zone (Ahmedabad Metro & Gandhinagar): Full coverage across all residential estates, private farmhouses, banquet lawns, and heritage properties within Ahmedabad and Gandhinagar districts.
• Regional Gujarat Zone: Regular on-site deployments in Vadodara, Surat, Rajkot, Anand, Bhavnagar, Jamnagar, Mehsana, and Kutch.
• Destination & National Commissions: Gourmet Guild deploys mobile executive culinary brigades for destination weddings and private summits across Rajasthan (Udaipur, Jaipur, Jodhpur), Goa, Mumbai, and Delhi NCR.

2. On-Site Call-Times & Setup Timelines

• Prep & Kitchen Brigade Arrival: Our culinary logistics and staging crew arrives at the client venue strictly 3 to 5 hours prior to the official event commencement time to erect culinary counters, install induction burners, and calibrate heating lamps.
• Table Architecture Readiness: All glassware, bespoke stoneware, polished flatware, and linen settings are fully styled and inspected 60 minutes before guest reception.
• Live Counter Activation: Interactive food stations and live culinary ateliers begin service exactly at the pre-agreed service call-time.

3. Temperature-Controlled Cold Chain Integrity

To maintain pristine culinary freshness and full compliance with Food Safety and Standards Authority of India (FSSAI) regulations:

• All raw meats, delicate seafood, organic greens, dairy, and artisanal dessert glazes are transported in insulated, refrigerated vehicles calibrated strictly at below 4°C.
• Hot culinary items requiring slow-simmering are transported in sealed, thermal-lock Cambro containers to ensure core temperatures never dip below safe holding levels.
• Final searing, flambéing, frying, and delicate micro-herb garnishes are applied live at the venue moments prior to serving.

4. Delivery Charges & Logistics Costs

5. Venue Access & Handover Protocol

Upon delivery and brigade arrival, our Head of Logistics and Maître d'hôtel conduct an on-site walkthrough with the host or event planner to verify layout positioning, electrical points, water supplies, and service access paths.

Any venue constraints or access delays caused by property locks, lack of elevator access, or missing electrical permits are the responsibility of the client or venue administration.